Resolving an issue directly with Council

There are some issues you should try to resolve with your council before submitting a complaint. Click the links below for advice on talking to your council and how your council can help with your situation.

How OLG can help

The Office of Local Government (OLG) is limited in what we can help with. Click the links below to find out more about what we can assist with and which issues are handled by other agencies.

Making a compliant

There are several things you must consider before making a complaint to us. Under the OLG Guarantee of Service we take all complaints seriously and are committed to delivering fair outcomes for councils and the communities they serve. Click the links below for more information on the complaints handling process or complete our Council Complaint Form if you wish to submit a complaint.

Council Complaint Statistics

OLG regularly collects data on complaints against councils to identify and monitor emerging issues and trends. Using this data we can identify necessary changes to local government legislation and policy, or a need for training and guidance so councils can better serve their communities. You can access previous financial year reports below.