OLG Complaint Handling

An effective complaint management system is an essential component of quality service provision and sound corporate governance. It is fundamental in ensuring an appropriate level of accountability and is one method utilised in measuring the Office’s performance.

We are committed to providing services of the highest quality. Key to meeting this commitment is using feedback about our services or staff as opportunities to improve the quality of the services we provide.

Feedback can be in the form of a complaint, a compliment or a suggestion. The quality of our response to complaints and feedback has an impact on our reputation.

We are committed to ensuring that complaints received are handled in a manner which is fair, courteous and respects the privacy of the person making the complaint. We are also committed to ensuring that reasons are provided for decisions made in relation to any complaint received.