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Principles for Service Reviews

The Office of Local Government continuously improves the promoting better practice review process. The review process has been improved to assist councils to undertake a self-assessment in relation to key areas contributing to the council’s strategic capacity and sustainability. With this in mind, reviewers will be also be mindful of the Principles for Service Reviews proposed by the Local Government Review Panel in carrying out reviews: 

  • A council must achieve continuous improvement in the provision of services and seek to ensure that its services are equivalent to ‘best on offer’ in its region.
  • All services provided by a council must meet defined performance outcomes and quality and cost standards developed by the council in consultation with local communities and key stakeholders.
  • As part of service reviews, a council must explore the potential for partnerships with adjoining or nearby councils, as well as other public or private service providers.
  • Service reviews must take into account the importance of maintaining and where possible increasing local employment opportunities.
  • Each service provided by a council must be accessible to those members of the community for whom the service is intended.
  • A council must report regularly to its community on its achievements to these principles.

Councils are also encouraged to consider these principles in their quest for continuous improvement.

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