Media Releases

New and improved online pet registration gets tails wagging

Shelley Hancock Minister for Local Government

Wednesday 5, June 2019

Thousands of dog and cat owners across the State are taking advantage of new and improved online systems to register their pets from the comfort of their own homes.

Minister for Local Government Shelley Hancock and Minister for Customer Service Victor Dominello announced today figures show 12,813 cat and dog owners have used the NSW Pet Registry since a new and improved website was launched in October.

An additional 1556 owners have paid pet registration fees via Service NSW since it was added as a convenient new method in November – 97 per cent of these online. Mrs Hancock said the figures are extremely encouraging, with pet registration an essential step in looking after our furry best friends.

“Registering your dog or cat is the best way of ensuring you can be reunited with your pet should it go missing. Creating an online pet profile on the NSW Pet Registry and keeping your contact details updated, is the easiest way for you to be contacted if your
pet is found,” Mrs Hancock said.

“Pet registration fees go straight back into the community, by funding council animal shelters, ranger services, dog recreation areas, and education and awareness activities.”

Mr Dominello encouraged pet owners to utilise digital kiosks at the 99 Service NSW Centres across the State or online using a MyServiceNSW Account.

“People can use their MyServiceNSW Account from any computer or mobile device or visit their nearest Service NSW Centre with their cat or dog’s microchip number to pay their pet registration fee,” Mr Dominello said.

“We are making life easier for citizens by linking more and more transactions to the MyServiceNSW Account. The pet registry is a great example of how we are helping people to save time and money by delivering more digital service options.”

The recently added features of the NSW Pet Registry include:

  • Upload a photo of your pet – Pet owners and breeders can upload a photo oftheir pet on the Pet Profile page to help identify and return the animal should it
    get lost
  • Lost and found – If the microchip number of a lost cat or dog is known, a member of the public can use the Registry to send a secure message to the pet owner with their contact details alerting them that they have found their pet
  • Search function – Prospective pet owners can use the Registry to find out important information before buying a cat or dog. Using a microchip number,
    they can access the animal’s breed, age, gender and whether or not it is desexed
  • Create/add a litter – Breeders can create a litter and add offspring to their online pet profile, making it easier for vets to update new animal records with
    microchip numbers.
  • Pet owners can pay their pet registration fee through Service NSW using their MyServiceNSW Account and over the counter at Service NSW Centres, in addition to the existing methods of visiting their local council or using the NSW Pet Registry website.

MEDIA: Nicholas Story