OLG Complaint Handling
The role of the Office of Local Government is to provide a framework to enable councils to operate to a high standard.
Local councils are independent bodies, elected by and accountable to their communities and therefore we encourage councils to resolve most complaints at the local level.
Many people write to the Minister for Local Government and/or the Office of Local Government asking for the council to be directed to take or not take a particular course of action. However, under the legislation we have limited powers to intervene in the decision making and functions of individual councils.
This is why complaints should be made to the council in the first instance. Many problems ultimately have to be resolved by the council without outside involvement.