Enquiries about council assessments / determinations should be made to council directly.

If you have concerns about how a council has assessed / determined a development, see the section below on ‘Complaints about Council’.

You can find ways to contact local councils here.

Please report concerns about corruption by councils directly to the Independent Commission Against Corruption (ICAC) by email, to icac@icac.nsw.gov.au, or using the online reporting form on ICAC’s website.

In the first instance, complaints about a local council should be made directly to the council itself.

If the complaint is in relation to concerns about the conduct of Councillors or council staff, it should be reported in writing to the general manager of the council, or to the Mayor in the case of alleged misconduct by the general manager.

You can find ways to contact local councils here.

Any alleged failure by Councillors or council staff to disclose or to appropriately manage pecuniary conflicts of interests should be reported to the Office of Local Government at olg@olg.nsw.gov.au.

If you have contacted council about a complaint and the matter has not been resolved, you can read more about the Office of Local Government’s council complaint resolution process here.

Helpful advice on the NSW Pet Registry can be found on its website, along with ways you can contact the Pet Helpline team.

Information on legal services can be found at the Legal Information Access Centre.

The Office of Local Government does not have powers to intervene with the setting of rates and charges. This is the responsibility of local councils.

You can find ways to contact local councils here.

For information and advice on grievances involving council employees, contact the Office of Industrial Relations, Unions NSW or a Trade Union.

Please contact your local council if you wish to discuss matters relevant to its management of its local government area, including:

• Fees and charges
• Drainage and stormwater
• Noise
• Monitoring and enforcement issues

You can find ways to contact local councils here.

Dog attacks should be reported immediately to your local council.

If a dog attack occurs outside local council hours, you may call your local police station. You can find your local police station here.

You can find ways to contact local councils here.

For more information about swimming pool laws and the certification process, please contact NSW Fair Trading.

You can also contact your council about pool inspections and compliance actions.

You can find ways to contact local councils here.

If you experience a technical issue using the OLG Website or Council Portal please contacts your organisations IT department for initial support.

If the issue persists please contact olg@olg.nsw.gov.au with “OLG Website or Council Portal support” in the subject line.