The OLG Guarantee of Service sets out our commitment to delivering good service.
To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.
If you have compliments, complaints, or general feedback, use the ‘Your Feedback’ widget on the right hand side of the screen. You feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.
Complaints are handled in accordance with the External service related complaints policy – PDF
Contacting us about your council
Concerns or feedback about a council should be directed to different organisations depending on the issue.
In most situations you should raise your concerns directly with Council as they are independently elected bodies.
Use this form below to lodge your Council related feedback with the Office of Local Government or find out who to contact.
Office of Local Government service and feedback
To maintain and improve the quality of the services we provide, the Office of Local Government is committed to addressing feedback and resolving complaints fairly and thoroughly.
If you have compliments, complaints, or general feedback on the services OLG provides, use the ‘Your Feedback’ widget on the right hand side of the screen. Your feedback will be sent to the right team to action. We will acknowledge your feedback within three working days.
Office of Local Government
| Street Address: | 5 O’Keeffe Avenue, NOWRA NSW 2541 |
| Postal address: | Locked Bag 3015, NOWRA NSW 2541 |
| Telephone: | 02 4428 4100 (9.00am – 4.30 pm) |
| Email: | olg@olg.nsw.gov.au |
| Interpreter Services: | Please call us on 02 4428 4100 to request interpreter services |
Complaints about council
If you have tried to resolve an issue with your council and are unsatisfied with the outcome you can submit a complaint using our Council Complaints Form.
Please refer to What OLG can assist with and for information about which issues we can assist with before filling out the form. You can also find the right link for Issues handled by other agencies if we are unable to provide assistance.
For information on how we assess and handle complaints please refer to our Complaints handling process.
OLG Service and Feedback
The OLG Guarantee of Service sets out our commitment to delivering good service.
To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.
If you have compliments, complaints, or general feedback on the services OLG provides, use the ‘Your Feedback’ widget on the right hand side of the screen. Your feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.