To maintain and improve upon the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.

If you have compliments, complaints, or general feedback, we encourage you to share them with us by using the ‘Your Feedback’ widget on the right hand side of the screen. Your feedback will be sent to the appropriate team to action. We will acknowledge your feedback within three working days and provide you with further details, if required.

Complaints are handled in accordance with the service related complaints policy.

Our Code of Ethics and Conduct Policy sets out how we perform our work at the Office of Local Government, Department of Planning, Housing and Infrastructure. The Code, along with other policies, are used by staff in the day-to-day operations of the department.

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, or you believe we have not acted in accordance with our policies and procedures, you may be able to contact the NSW Ombudsman. For details on when and how to submit a complaint to the NSW Ombudsman, please visit: https://www.ombo.nsw.gov.au/complaints