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To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.

If you have compliments, complaints, or general feedback, use the ‘Your Feedback’ widget on the right hand side of the screen. You feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.

Complaints are handled in accordance with the External service related complaints policy

Our Code of Ethics and Conduct ((PDF 336.9 KB)) sets out how we work at the Office of Local Government, Department of Planning, Industry and Environment. The Code, along with other policies, are used by staff in the day-to-day operations of the department.