17-36 – Annual Code of Conduct Complaints Reporting

Category: Circular to CouncilsStatus: Active
Circular Details: 17-36 / 9 November 2017 / A569234Contact: Performance Team / 02 4428 4100
Previous Circular: 16-41Attachments: Nil
Who should read this: General Managers / Complaints CoordinatorsAction required: Council to Implement
PDF Version:Council Circular 17-36 – PDF

What’s new or changing

  • Under the Model Code of Conduct Procedures, each council’s complaints coordinator must report annually on a range of complaint statistics to their council and to the Office of Local Government within three months of the end of September.

What this will mean for your council

  • To assist with the compilation of the Time Series Data Publication, councils are asked to return the collection form by 30 November 2017.

Key points

  • The updated collection form has been emailed to all General Managers for completion by the complaints coordinator.
  • The collection form should be returned electronically to the Office of Local Government at Instructions are included in an email to General Managers.
  • The Office intends to publish this data.

Where to go for further information

  • The Model Code of Conduct Procedures is available on the Office’s website at
  • For further information, contact the Office’s Performance Team on (02) 4428 4100.

Tim Hurst
Acting Chief Executive